Frequently Asked Questions
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Orders are usually prepared within 24 Hours. Delivery times depend on your location and the shipping option selected at checkout. Please allow additional time during busy periods.
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Shipping costs are calculated at checkout based on your delivery address and the available delivery options. Free shipping is available on orders over $100 within Australia
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Yes. Once your order has been dispatched, we’ll send tracking details to the email address provided at checkout.
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Please contact us as soon as possible if you need to change or cancel your order. We’ll do our best to help, but changes may not be possible once your order has been processed or dispatched.
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Store your jewellery in a dry place, preferably in a soft pouch or jewellery box. Remove it before swimming, showering, exercising or using cleaning products, and avoid contact with perfume and lotions.
Gently wipe your jewellery with a soft, dry cloth after wearing. Different metals and gemstones may need specific care, so please contact us if you’re unsure how to clean your piece.
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Afterpay is available for eligible orders and customers. Select Afterpay at checkout if it is available for your purchase. Approval and payment terms are determined by Afterpay.
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